Privacy Policy

Last updated: June 2025

This Privacy Policy explains how Brendigo LTD collects, uses, stores, and protects your personal data when using our services and websites. We take your privacy seriously and handle your data with the highest security standards and in compliance with applicable laws.

1. Who are we?

Brendigo LTD (Company number: 16545639) is a digital agency based in London, UK. We act as the Data Controller for information collected via our websites, platforms, and communication channels.

2. What data do we collect?

We only collect data necessary to provide our services, including:

• Full name (if submitted via contact forms)
• Email address and IP address
• Phone number (if provided)
• Technical information about your device and browser
• Activity logs (for security purposes)
• Newsletter preferences (if subscribed)

3. Why do we collect your data?

We use your data for the following purposes:

• Responding to inquiries and providing services
• Improving user experience and website security
• Sending newsletters (only with your consent)
• Website analytics and traffic statistics
• Billing and compliance with legal obligations

4. Legal basis for data processing

We process your data based on:

• Consent – e.g., for newsletters and contact forms
• Contract – when data is required to fulfill service agreements
• Legitimate interest – such as improving our services and security
• Legal obligation – e.g., for accounting and record-keeping

5. How do we protect your data?

We use modern security technologies including TLS encryption, firewall protection, two-factor authentication, and access restrictions to authorized personnel only. All data is stored on secure servers within the EEA.

6. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion (“right to be forgotten”)
• Restrict processing
• Data portability to another controller
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below. You may also file a complaint with the UK’s Information Commissioner’s Office (ICO) or your local data protection authority in the EU.

7. Cookies and tracking

Our website uses cookies for essential functionality, analytics, and marketing. Learn more by reading our Cookie Policy.

8. International data transfers

Your data is stored within the EEA. If we transfer data outside the EEA, we use standard contractual clauses and other necessary safeguards as required under the GDPR.

9. Automated decision-making

We do not use automated decision-making or profiling that produces legal effects without your explicit consent.

10. Data retention

• Contact details: up to 12 months or until consent is withdrawn
• Order and billing data: up to 11 years (for tax and legal compliance)
• Analytics data: up to 26 months (e.g., Google Analytics)

11. Data breaches

In case of a personal data breach, we will notify the appropriate authority and affected users within 72 hours, in accordance with the GDPR.

12. Contact information

If you have any questions or wish to exercise your rights, please contact us:

info@brendigo.com
+385 91 901 0092
Brendigo LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Company number: 16545639

Supervisory authority: Information Commissioner's Office (ICO) – ico.org.uk

13. Policy updates

This Privacy Policy may be updated to remain compliant with legal changes and industry best practices. Any changes will be published on this page and become effective upon publication.